| Wheelchair Access & Facilities for the Physically Challenged
Our ships were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships' elevators can accommodate standard-size wheelchairs (22.5" wide) allowing access to all public decks.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and "wheel-in" closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Please note that these staterooms and suites are subject to availability and must be requested at the time of booking.
Wheelchair-bound guests must bring their own junior/adult standard-size wheelchair (22.5" wide) and must be accompanied by a traveling companion for better access to all areas on and around both ships.
Some ports of call are anchorage ports and physical conditions may preclude our guests in wheelchairs from going ashore. This decision is made by the ship's Captain or doctor, and is binding.
The Shore Excursions staff may assist with recommendations on which Crystal Adventures tours, if any, are best suited for physically challenged guests. Personal assistants may be available to provide wheelchair or other individual services to guests participating in shore excursions; the assistance may be requested at the Concierge Desk for an additional fee.
For the hearing-impaired, the Hollywood Theatre is equipped with a StarsSound Infrared Hearing System. Crystal Symphony and Crystal Serenity also offer closed-captioned programming on selected television programs. Guests should contact the Reception Desk to activate this feature. |
